There are a number of reasons why a deposit attempt could potentially decline. For example:
- Deposit limit reached - These can be limits set by you or set by Slots Temple, and are always based on UTC time zone. All limits are displayed in the player protection area when logged in.
- Expired or invalid card details - Please check that your registered debit card details are correct, and/or click on 'remove payment method' / re-register your card: https://www.slotstemple.com/my-account/payments/deposit/
- Cardholder name mismatch - You can only use a card that belongs to you and is registered in your name: https://www.slotstemple.com/my-account/payments/deposit/
- Bank decline - If the transaction is declined by the card issuer then this is unfortunately outside of our control. Contacting your bank, or registering a different debit card that belongs to you may be a solution: https://www.slotstemple.com/my-account/payments/deposit/
If the decline reason is due to an issue within our control then Customer Support will endeavour to pro-actively contact you via email quoting the reason, as well as any potential solutions.