There are a number of reasons why a deposit attempt could potentially decline. For example:
- Deposit limit reached - These can be limits set by you or set by Slots Temple, and are always based on UTC time zone. Please contact Customer Support here if you require further assistance.
- Expired or invalid card details - Please check that your registered debit card details are correct, and/or click on 'remove payment method' / re-register your card: https://www.slotstemple.com/my-account/payments/deposit/
- Cardholder name mismatch - You can only use a card that belongs to you and is registered in your name: https://www.slotstemple.com/my-account/payments/deposit/
- Bank decline - If the transaction is declined by the card issuer then this is unfortunately outside of our control. Contacting your bank, or registering a different debit card that belongs to you may be a solution: https://www.slotstemple.com/my-account/payments/deposit/
If the decline reason is due to an issue within our control then Customer Support will endeavour to pro-actively contact you via email quoting the reason, as well as any potential solutions.