Why am I unable to deposit?

 

There are a number of reasons why a deposit attempt could potentially decline. For example:

  • Deposit limit reached - These can be limits set by you or global limits set by Slots Temple, and are always based on UTC time zone. As a responsible operator, Slots Temple do not currently allow players to exceed certain daily and monthly deposit thresholds unless affordability has been verified. Please contact Customer Support here if you require further assistance.
  • Expired or invalid card details - Please check that your registered debit card details are correct, and/or click on 'remove payment method' / re-register your card: https://www.slotstemple.com/my-account/payments/deposit/ 
  • Cardholder name mismatch - You can only use a card that belongs to you and is registered in your name: https://www.slotstemple.com/my-account/payments/deposit/ 
  • Bank decline - If the transaction is declined by the card issuer then this is unfortunately outside of our control. Contacting your bank, or registering a different debit card that belongs to you may be a solution: https://www.slotstemple.com/my-account/payments/deposit/ 

If the decline reason is due to an issue within our control then Customer Support will endeavour to pro-actively contact you via email quoting the reason, as well as any potential solutions.

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