Most withdrawals go through smoothly, but sometimes a transaction can be declined by your card issuer. If this happens, your funds will be held securely and will not be returned to your playing balance. Common reasons include using an expired card or a block from the card issuer.
If a withdrawal fails, Customer Support will contact you to resolve it. We will attempt the withdrawal again on your behalf. If the issue persists, we may ask you to contact your bank or provide an alternative withdrawal method to release your funds.