Browser issues are a common reason for games or tournaments not loading. If you experience this issue then please try the following steps:
- Refresh / reload your browser.
- Try deleting your cache and cookies.
- Check that you have the latest version of your browser downloaded.
- Check that you have the latest version of Flash Player.
Please also note to avoid using incognito / private browsers as some tournaments are not compatible with these.
If the problem still persists then please contact Customer Support for further assistance, and kindly quote details of any error messages or other relevant information such as the name of the game. A screenshot of the problem will also be appreciated.